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20-min eLearning course |
AI-powered videos |
Scenario-driven learning |
Certificate on completion |
Know the risks. Spot the signs. Ensure organisational readiness.
Course overview
Why this course matters
Retail staff are on the frontline of customer interaction, from busy high streets to large shopping centres. With Martyn’s Law legislation due to be enacted in 2027, and statutory training guidance still forthcoming, the need to prepare for unexpected threats is more important than ever. This Threat Awareness course goes beyond theory, using real-life retail scenarios to help staff recognise risks, respond confidently, and maintain customer service under pressure. It supports early preparedness and helps embed a culture of safety and resilience across retail environments.
What will I learn?
- Identify potential threats
- How to respond to and report threats
- What to do in case of an incident
- Emergency and evacuation procedures
- How to spot suspicious behaviour
- Identify security vulnerabilities and report them
Who is this course for?
- Store assistants and customer facing retail staff
- Supervisors and managers
- Security and operations teams in retail environments
- Staff working in retail environments with a capacity of 200 or more people
Course preview
Course details
Martyn’s Law is set to change the way UK venues - including retail environments with a capacity of 200 or more - approach safety and threat preparedness. For retailers, this means ensuring staff at every level are equipped to manage evolving risks while safeguarding customers, staff, and brand reputation.
Engaging, practical learning
We know retail teams are busy. That’s why this course has been designed for real-world delivery:
- Quick, role-relevant modules (20 mins) - easy to fit into shift patterns
- Scenario-driven content - AI-powered examples grounded in retail situations
- Available anytime, anywhere - perfect for multi-site teams
- Certificate on completion - evidence for governance, audits, and staff records
Built by experts, tailored for retail
Developed in collaboration with subject matter experts, this course is rooted in workforce resilience principles. The content is designed to be immediately relevant to the retail sector, ensuring organisational readiness and empowered teams.
“The Workforce Development Trust Threat Awareness eLearning package is both informative and engaging. It highlights the key issues and lessons learnt from recent terrorist attacks but does so in a way that it ensures anyone can feel they can respond effectively, and is applicable to any organisation needing to implement this important legislation.”
- Paul Netherton OBE, ex-Deputy Chief Constable and national lead for civil contingencies
Interactive training for Threat Awareness that uses scenarios to take users through the key elements of being prepared for and responding to threats. The interactive scenarios help embedded the best practice relating to identifying security vulnerabilities, identifying threats and suspicious behaviour, response during incidents, evacuations, first aid and reporting of incidents.
Upon completion of this course, the learner will be able to:
- Identify the importance of following evacuation procedures during an emergency
- Identify the appropriate people to contact in an emergency, including how to contact them and the specific information they will require.
- List the five most crucial first aid aspects to remember in an emergency.
- Identify the primary terrorist security threats.
- List the actions to take if a person is acting suspiciously.
- Identify potential security vulnerabilities.
- List the three actions to take in the event of a terrorist attack.
This course consists of the following modules:
- Threat Awareness for Retail Staff
Martyn’s Law, officially known as the Terrorism (Protection of Premises) Act 2025, is landmark UK legislation designed to improve public safety and security in venues and public spaces. Named after Martyn Hett, who tragically lost his life in the 2017 Manchester Arena attack, the law aims to ensure that venues and organisations are better prepared to respond to potential terrorist threats.
The law will require certain organisations and businesses to put in place proportionate security measures. These may include risk assessments, developing response plans, and — most importantly — ensuring staff are trained and aware of how to act in an emergency. A plan is only effective if the people responsible for carrying it out understand their role. Training equips staff with the knowledge and confidence to respond quickly and appropriately, potentially saving lives in critical situations.
Martyn’s Law will apply to a wide range of public spaces, from stadiums and entertainment venues to shopping centres and community event spaces. The requirements will be tailored to the size and capacity of the venue, ensuring measures remain practical and effective.
By focusing on awareness, vigilance, and preparedness, Threat Awareness for Retail Staff training helps organisations not only prepare to meet legal requirements but also create safer environments for staff, visitors, and communities.
- Course Length: 20 mins
